Eli Global

  • Customer Support Representative (L1)

    Posted Date 2 weeks ago(10/2/2018 1:29 PM)
    Job ID
    2018-3297
    # of Openings
    1
    City
    Salt Lake City, UT
    Job Location
    Remote
    Category
    Customer Service/Support
  • Overview

    ManagementPlus has been providing practice management and electronic health records solutions to eye care professionals nationwide since 1995. We are seeking a dynamic, energetic, flexible, and organized team oriented individual to provide technical support to new and existing clients. This position provides excellent technical support from the home office to clients across the United States.

    Qualifications

    • A minimum of 2 – 4 years of customer service experience in a call center environment and experience supporting client server and workstations is required; experience supporting software products is a plus.
    • The successful candidate for this position will be an individual who takes initiative and is able to quickly learn new software programs, understand client needs, is a problem solver, follows through on commitments, and can thrive in a changing, fast-paced, team-oriented environment.
    • Position requires excellent documentation and organizational skills.
    • Must be computer literate in MS Office, Word, and Microsoft Outlook; Excel, and Power Point are a plus.
    • Experience in medical practice management and/or medical terminology a plus.

    Responsibilities

    • Answer client phone calls, e-mails, faxes, and online requests for assistance
    • Upgrade client’s servers with the latest ManagementPlus software version
    • Document, research, and promptly resolve client issues
    • Execute company, individual, and team goals

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