Eli Global

  • Medical Records Software Subject Matter Expert

    Posted Date 1 month ago(9/17/2018 12:44 PM)
    Job ID
    # of Openings
    Job Location
    Customer Service/Support
  • Overview

    ECL- iMedicWare, Inc. is a leading provider of certified Electronic Medical Records, Practice Management, and ASC software specifically designed for ophthalmologists. Founded in 2006, iMedicWare was created by a group of multi-specialty ophthalmologists who sought to create an efficient paperless solution. The end result was the best physician-approved EMR, EPM, and ASC software solutions for ophthalmology practices and ambulatory surgery centers of any size, specialty, and scope.


    -Bachelor’s degree

    -At least 1-2 years of EMR customer service experience

    -Prior SaaS customer service experience a plus

    -Prior ophthalmology practice experience a plus

    -Google Suite of Apps (i,e. Gmail, Google Drive, Google Docs)

    -Microsoft Office Suite

    -Experience with a CRM system

    -Technologically Savvy

    -Ophthalmology/Medical practice experience (preferred but not required)

    -Superior communication, planning, and organizational skills. Able to interact with members of medical practices from the front desk to the physicians and CEOs.

    -Enthusiastic enjoys traveling, team player, and adaptable

    -Proactive, self-motivated, results-oriented, detail-oriented, with excellent customer service skills


    -Oversee and assist with all Help Desk requests, incidents, and problems

    -Manage and coordinate appropriate team members during urgent and complicated support issues

    -Work directly with project managers to ensure support of new practices after they have been deployed

    -Schedule and perform training sessions with customers via web conference from the office or on-site at their practice/surgery center

    -Travel to the customer’s practice/surgery center for on-site software support during their deployment

    -Develop strong customer-employee relations


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