The Client Service Representative is responsible for ongoing support for all My Vision Express users. Client Service Representatives will provide technical and clinical support to system end users by gathering user steps/data, diagnosing issues, documenting the details, troubleshooting to the extent possible and providing resolution steps. This role will follow established procedures for documenting tickets and escalating to other resources in the company, as needed. My Vision Express Service Representatives serve as the main point of contact for My Vision Express users. As the primary company representatives, it is imperative that employees in this position provide clear, friendly and timely written (typed) and verbal communications to all My Vision Express users.