The Devices Support Associate is responsible for assisting clients in the usage and maintenance of their Ophthalmic Devices and their interfaces. This position will provide daily frontline support through analysis of submitted issues, research, testing, and resolution determination. Additional responsibilities may include escalation monitoring, query generation, and defect tracking; as well as working with our software development and hosting teams to ensure that our product is stable, reliable, scalable, and responsive to our clients’ needs.
hosting teams to resolve them.
expertise to internal teams.
while meeting quality standards.
contents, etc. to aid in defect resolution.
• Additional duties as deemed necessary by management.