Eli Global

  • Implementation Specialist

    Posted Date 1 month ago(9/17/2018 12:44 PM)
    Job ID
    # of Openings
    Job Location
    Customer Service/Support
  • Overview

    myCare iMedicWare is building a team of implementation specialists and subject matter experts who are responsible for on-boarding of clients to their comprehensive software suite. myCare iMedicWare is one of the go-forward platforms for Eye Care Leaders, and consists of a fully-integrated Clinic EMR, Practice Management System, Optical Shop Module, and Ambulatory Surgery Center EMR. The ideal team member provides remote training, on-site training, on-site go-live support – and software set up to clients including on-boarding, training, software set-up, and project management of interface and migrations. You’ll join a team of client committed software experts who successfully on-board clients while using best of implementation practices.


    • 1-3 years of software training and/or software implementation experience
    • 1-3 years of experience in software and onboarding processes as an individual contributor

    Preferred Qualifications

    • 1 to 3 years of PM experience is preferred 
    • Great client facing skills to help clients successfully move through change management
    • Ability to multi-task and assimilate disparate views to resolve problems
    • Ability to troubleshoot and work independently.
    • Familiarity with the Google Suite of Applications (Gmail, Google Drive, Google Docs)
    • Experience with a CRM or Project Management software system
    • Ophthalmology/Medical Practice Experience
    • Medical Billing knowledge/experience


    • Plan, organize, implement, and deliver training at client sites and over phone or Internet.
    • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and fax requests for training assistance from users
    • Execute company, individual, and team goals
    • Represent the company at client sites
    • Project manage client implementations including training, set-up, collaboration with technical teams for interfaces and migrations and EDI team for registration
    • Report on and adhere to project milestones
    • Serve as escalation point for client to sales, implementation office and executive management
    • Relay feedback on software and processes and make recommendations for product, training and process improvement
    • Resolve client conflicts, troubleshoot and prioritize projects and escalate to manager
    • Report to manager on client status
    • Be an expert on software, on boarding processes, technical software requirements and best practices to transition client to a new software
    • Perform all on boarding tasks including hosting trainings, system set ups
    • Document, research, and promptly resolve client issues
    • Interview user to collect information about practice and lead user through a series of questions to determine specific training needed and/or to make training recommendations
    • Log and track requests for onsite or Internet training using CRM software, and maintain history records and related documentation
    • Write or revise user training manuals and develop training materials such as exercises and visual displays
    • Learn new software and product release notes
    • Participate in post project reviews for lessons learned and best practices


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