Eli Global

  • Subject Matter Expert

    Posted Date 1 month ago(7/18/2018 10:51 AM)
    Job ID
    # of Openings
    Job Location
    Customer Service/Support
  • Overview

    iMedicWare, Inc. is a leading provider of certified Electronic Medical Records, Practice Management, and ASC software specifically designed for ophthalmologists. Founded in 2006, iMedicWare was created by a group of multi-specialty ophthalmologists who sought to create an efficient paperless solution. The end result was the best physician-approved EMR, EPM, and ASC software solutions for ophthalmology practices and ambulatory surgery centers of any size, specialty, and scope.


    **Please note this position will report to our Freehold, NJ office.



    -Bachelor’s degree

    -At least 1-2 years of EMR customer service experience

    - Ability to Multitask

    -Strong attention to detail


    Preferrred qualifications

    -Prior SaaS customer service experience a plus

    -Prior ophthalmology practice experience a plus




    -Oversee and assist with all Help Desk requests, incidents, and problems

    -Manage and coordinate appropriate team members during urgent and complicated support issues

    -Work directly with project managers to ensure support of new practices after they have been deployed

    -Perform training sessions with customers via web conference from the office as needed

    -Develop strong customer-employee relations

    -Resolves product or service problems by understanding the customer's complaint; investigating the cause of the problem; explain the best solution to solve the problem; following up to ensure resolution


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.