Eli Global

  • Subject Matter Expert

    Posted Date 1 month ago(7/18/2018 10:51 AM)
    Job ID
    2018-3025
    # of Openings
    1
    City
    Freehold
    Job Location
    NJ
    Category
    Customer Service/Support
  • Overview

    iMedicWare, Inc. is a leading provider of certified Electronic Medical Records, Practice Management, and ASC software specifically designed for ophthalmologists. Founded in 2006, iMedicWare was created by a group of multi-specialty ophthalmologists who sought to create an efficient paperless solution. The end result was the best physician-approved EMR, EPM, and ASC software solutions for ophthalmology practices and ambulatory surgery centers of any size, specialty, and scope.

     

    **Please note this position will report to our Freehold, NJ office.

    Qualifications

     

    -Bachelor’s degree

    -At least 1-2 years of EMR customer service experience

    - Ability to Multitask

    -Strong attention to detail

     

    Preferrred qualifications

    -Prior SaaS customer service experience a plus

    -Prior ophthalmology practice experience a plus

     

     

    Responsibilities

    -Oversee and assist with all Help Desk requests, incidents, and problems

    -Manage and coordinate appropriate team members during urgent and complicated support issues

    -Work directly with project managers to ensure support of new practices after they have been deployed

    -Perform training sessions with customers via web conference from the office as needed

    -Develop strong customer-employee relations

    -Resolves product or service problems by understanding the customer's complaint; investigating the cause of the problem; explain the best solution to solve the problem; following up to ensure resolution

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