Eli Global

  • Technical Writer

    Posted Date 4 weeks ago(5/30/2018 11:14 AM)
    Job ID
    2018-3021
    # of Openings
    1
    Job Location
    Remote
    Category
    Information Technology
  • Overview

    The Eye Care Leader’s departments of IT, Compliance & Security Operations, Product Development and Services are seeking (1) candidate who will provide technical writing development, support and dissemination of technical communications across multiple units. You are responsible for developing, maintaining and publishing both old and new processes, procedures and services. The Technical Writer/Training Specialist will act as “one-voice” in regard to sharing technical content and training personnel to ensure comprehension.  The candidate must possess exceptional communication skills, be efficient and able to extract complex information ease.

    Qualifications

    • Must have superb knowledge and experience with MS Visio.
    • Great writing and communication skills with experience in both internal and external communications.
    • Proven ability to liaise with cross-functional teams (sales, marketing, services, support, and product development) to enforce deadlines and drive shared accountability.
    • Willing to work flexible hours including evenings and weekends as the job demands and travel as required.
    • Must be able to write clear and concise.
    • Must be able to gather and interpret technical information.
    • Must stay abreast of the latest technological practices and standards.
    • Ability to adapt to a fast-moving IT landscape and keep pace with latest thinking and new security technologies.
    • Must be able to work independently and as part of a team.

    Preferred Qualifications

    • 2 or more years’ experience as a technical writer
    • Auditing experience
    • Great writing and communication skills with experience in both internal and external communications
    • Experience developing IT, compliance and/or security dashboards

    Responsibilities

    • Provide technical writing support in the development and dissemination of documents, including processes and protocols of IT, compliance and security operations.
    • Act as the main point of contact for training personnel on technical processed and advancements.
    • Work closely with our DevOps, Development and Services teams to contribute to the publishing of new technical services, policies and procedures.
    • Develop a variety of technical documents, materials, instruction manuals and company resources daily, for multiple target audiences.
    • Maintain control of all documents, ensuring they are reviewed and updated as necessary.
    • Maintain team documentation using team tools including, but not limited to, MS Visio, MS SharePoint, MS Word, MS Excel and HTML.
    • Collaborate with various management teams to implement new standards and tools as required.
    • Demonstrate your technical writing abilities by being able to connect with your audiences quickly and efficiently when extracting complex technical information.
    • Manage the entire preparation and publishing of ECL’s technical documentation.

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