Eli Global

EMR Software Subject Matter Expert & Application Specialist

Posted Date 1 week ago(2/9/2018 5:05 PM)
Job ID
2018-2631
# of Openings
1
City
Freehold
Job Location
NJ
Category
Information Technology

Overview

iMedicWare, Inc. is a leading provider of certified Electronic Medical Records, Practice Management, and ASC software specifically designed for ophthalmologists. Founded in 2006, iMedicWare was created by a group of multi-specialty ophthalmologists who sought to create an efficient paperless solution. The end result was the best physician-approved EMR, EPM, and ASC software solutions for ophthalmology practices and ambulatory surgery centers of any size, specialty, and scope.

We are seeking an EMR Software Specialist to oversee and assist with all Help Desk requests, incidents, and problems.  In  this role you will resolve product or service problems by understanding the customer's complaint, investigating the cause of the problem, explain the best solution to solve the problem, and follow up to ensure resolution.

This role is based in Freehold, NJ and requires 60-70% travel.

Qualifications

Preferred Competencies:

- Google Suite of Apps (i,e. Gmail, Google Drive, Google Docs)

-Microsoft Office Suite

-Experience with a CRM system

-Technologically Savvy

-Ophthalmology/Medical practice experience (preferred but not required)

-Medical billing knowledge/experience (preferred but not required)

-Superior communication, planning, and organizational skills. Able to interact with members of medical practices from the front desk to the physicians and CEOs.

-Enthusiastic enjoys traveling, team player, and adaptable

-Proactive, self-motivated, results-oriented, detail-oriented, with excellent customer service skills

Requirements:

-Bachelor’s degree

-At least 1-2 years of EMR customer service experience

-Prior SaaS customer service experience a plus

-Prior ophthalmology practice experience a plus

Qualifications and Skills

-Bachelor’s degree

-At least 1-2 years of EMR customer service experience

-Prior SaaS customer service experience a plus

-Prior ophthalmology practice experience a plus

-Ophthalmic Technician or Medical Billing experience a plus

Benefits

Medical, Dental, 401K

Compensation

DOE- $40,000 to $50,000 annually

Responsibilities

-Manage and coordinate appropriate team members during urgent and complicated support issues

-Work directly with project managers to ensure support of new practices after they have been deployed

-Perform training sessions with customers via web conference from the office or on-site at their practice/surgery center

-Travel to the customer’s practice/surgery center for on-site software support during their deployment

-Develop strong customer-employee relations

-Able to be flexible with client hours during On-Site training and/or during Go-Live.

-Manage and coordinate appropriate team members during urgent and complicated support issues

-Work directly with project managers to ensure support of new practices after they have been deployed

-Schedule and perform training sessions with customers via web conference from the office or on-site at their practice/surgery center

-Travel to the customer’s practice/surgery center for on-site software support during their deployment

-Develop strong customer-employee relations

 

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